Privacy Policy.

When you register or use DormEase, we collect the following categories of personal information. Tap any item to read more.

• Identity information
  Full name, school ID number, school name, and enrollment certificate details.
• Contact information
  Mobile number and email address used for your account and notifications.
• Room and tenancy details
  Assigned room, floor, move-in date, lease terms, and payment history.
• Maintenance and service requests
  Descriptions, voice recordings when using voice input, and any media you submit with a request.
• Visitor records
  Names, contact numbers, ID types, and visit details of visitors you pre-register through the app.
• Billing information
  Water consumption data, billing amounts, payment proof uploads, and transaction records.
• Device and usage data
  Device type, operating system, and general app usage patterns collected for platform improvement.

The information collected is used solely for dormitory management and tenant service purposes, including:

• Processing and managing your tenancy, room assignment, and lease agreement.
• Generating and delivering monthly water billing statements and payment records.
• Receiving, routing, and resolving maintenance and emergency reports.
• Sending push notifications for announcements, billing reminders, and request updates.
• Managing and verifying visitor pre-registrations at the front desk.
• Processing document requests and generating administrative documents.
• Monitoring building safety through biometric arrival and departure logs.
• Improving the DormEase platform based on usage patterns.

We do not sell, rent, or trade your personal information to any third party. Your data is only accessible to authorized dormitory personnel who need it to carry out their duties.

We may disclose your information only in these limited circumstances:

• When required by law, court order, or lawful request from a government authority.
• To protect the safety or security of tenants, staff, or the building.
• With your explicit written consent for a specific purpose.

DormEase implements reasonable technical and organizational measures to protect your personal information, including:

• Secure authentication for all tenant and administrator accounts.
• Encrypted transmission of data between the app and our servers.
• Access controls that limit data visibility to authorized personnel only.
• Regular review of our data handling and security practices.

While we take these precautions seriously, no system is completely immune to risk. We encourage tenants to keep their account credentials private and to log out of shared devices.

We retain your personal information for as long as your tenancy is active and for a reasonable period afterward as required for administrative, legal, or dispute resolution purposes.

Billing and payment records are retained in accordance with standard accounting and legal requirements. Visitor logs are kept for building safety review. Maintenance and emergency records are kept for service quality monitoring.

Once retention periods expire, your data is securely deleted or anonymized.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, the updated policy will be posted on DormEase and the effective date at the top of this page will be revised.

Continued use of DormEase after a policy update means you accept the revised terms. We encourage you to review this page periodically.